Support Specialist

posted on: Nov 30 2017

Cirrus ABS is seeking a Support Specialist to help support our clients with our industry-leading local marketing platform MarketSnare. This Support Specialist will provide support via phone, web, email, chat and other channels as required. If you have a passion for providing excellent customer service with technical web issues this is the opportunity for you!

Full-time, salaried with benefits


  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Provide help/research on internal projects
  • Document knowledge in the form of knowledge base tech notes and articles


Desired Skills:

  • Ability to communicate both orally and via written communication with persons of all levels
  • Experience working with computers and web based tools
  • Ability to document and maintain standard processes
  • Ability to resolve conflict in a professional manner
  • Ability to troubleshoot technical issues; Strong technical aptitude
  • Passion for assisting others and problem solving
  • Preferred 1 - 3 years of help desk or call center experience
  • Aptitude to learn and retain knowledge


Additional areas of expertise that would benefit this position:

  • Windows, IIS and SQL Server Skills
  • Knowledge of FTP, DNS and Mail Protocols
  • Basic HTML & CSS knowledge
  • Proficiency with Microsoft Office 


To apply candidates should email cover letter and resume to