posted on: Nov 30 2017
Cirrus ABS is seeking a Support Specialist to help support
our clients with our industry-leading local marketing platform MarketSnare.
This Support Specialist will provide support via phone, web, email, chat and
other channels as required. If you have a passion for providing excellent
customer service with technical web issues this is the opportunity for you!
Full-time, salaried with benefits
Responsibilities:
- Take ownership of customer issues
reported and see problems through to resolution
- Research, diagnose, troubleshoot and
identify solutions to resolve customer issues
- Follow standard procedures for proper
escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback
to customers
- Ensure proper recording and closure of
all issues
- Prepare accurate and timely reports
- Provide help/research on internal
projects
- Document knowledge in the form of
knowledge base tech notes and articles
Desired Skills:
- Ability to communicate both orally and
via written communication with persons of all levels
- Experience working with computers and
web based tools
- Ability to document and maintain
standard processes
- Ability to resolve conflict in a
professional manner
- Ability to troubleshoot technical
issues; Strong technical aptitude
- Passion for assisting others and
problem solving
- Preferred 1 - 3 years of help desk or
call center experience
- Aptitude to learn and retain knowledge
Additional areas of
expertise that would benefit this position:
- Windows, IIS and SQL Server Skills
- Knowledge of FTP, DNS and Mail
Protocols
- Basic HTML & CSS knowledge
- Proficiency with Microsoft
Office
To apply candidates should email cover letter and resume to humanresources@cirrusabs.com