This is an especially powerful tool for organizations that focus on customer service. Essentially, the Knowledge Base module is a self-help feature giving customers access to information about common support issues. Articles can be accessed either by category or by keyword searches. And standard customer-service tools, such as email requests and live chat, can work in conjunction with the Knowledge Base to provide site users with additional support options if the Knowledge Base itself doesn’t answer their questions.
Each topic in the Knowledge Base automatically generates a Permalink. This is valuable to search engines, because it gives each topic a separate page, with a custom URL, dedicated to just that Knowledge Base.
Our SEO Tools are available for the Knowledge Base.